Updated: 28 May, 2025

Limousin & Bus Travel ApS (LBT in the following context), is fully committed to maintaining the privacy of personal information that you provide to us when booking via LBT site. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information/personal data and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.

This Privacy Policy sets out how we treat and protect the privacy of your personal information received about you when you provide to LBT and LBT site. It applies to all individuals. We recommend that you review the privacy policy to determine how your privacy is handled and protected.

As trusted stewards of your personal data, we strictly comply with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act, ensuring your information is handled with integrity, transparency, and care.

Our promise to our individual customers:

• We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
  
• We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
• We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companys use of customer information.
  

Data Collection and Use

General:

When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Data we collect (GDPR Article 5 & 13)

We may collect the following personal data:

• Name, contact information (email, phone number)
• Booking details (pick-up/drop-off location, travel time, preferences)
• Payment information (processed securely via third-party systems)
• Technical data such as IP address, browser type, and device information

How We Use Information Collected (GDPR Article 6)

 We may use information in the following ways:

• For the purposes of processing bookings and delivering our services
• For the purpose of communicating with you regarding inquiries or requests
• For the purpose of improving our website and customer experience or develop new features, products and services
  
• We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Data Sharing

LBT values your trust and is committed to handling your personal data responsibly. We only share your data when necessary to deliver our services, fulfill legal obligations, or enhance your experience — and always with care and transparency.

Who We May Share Your Data With:

• Internal Team:Your information is accessed only by authorized staff responsible for processing bookings, customer service, or operations.

• Chauffeurs & Service Partners:To ensure accurate and timely service, relevant booking details may be shared with assigned drivers or logistics partners.

• Trusted Third Parties:We may share data with vetted providers who help us operate our services (e.g., secure payment processors, IT support, email platforms). These partners are contractually bound to protect your data and use it only for agreed purposes.

• Fest Group International:Where applicable, data may be shared within our parent company’s ecosystem to provide integrated travel support and cross-service coordination.

• Regulatory Authorities or Legal Bodies:When required by law, court order, or regulation, we may disclose information to appropriate government agencies.

We Never:

• Sell or rent your personal data to third parties.

• Share more information than necessary to complete the specific service or transaction.

• Allow data usage for marketing unless you’ve explicitly consented.

All data sharing is done in accordance with the General Data Protection Regulation (GDPR) and is protected by appropriate safeguards, including data processing agreements and secure transfer protocols.

Data Retention

LBT retains personal data only for as long as necessary to fulfill the purposes for which it was collected — including the provision of transportation services, handling bookings and inquiries, complying with legal obligations, resolving disputes, and enforcing our agreements.

Retention Periods

• Booking & Service Data:Typically retained for up to 5 yearsto support customer service, tax, and audit requirements.

• Payment Records:Retained in accordance with accounting laws, generally for 5 yearsunder Danish bookkeeping regulations.

• Email & Communication Logs:Stored for up to 2 yearsfor service tracking and quality assurance, unless legal or contractual reasons require longer storage.

• Marketing Preferences:Retained until the user withdraws consent or unsubscribes.

Data Deletion

Once the retention period expires, or upon verified request, personal data is either securely deleted, anonymized, or archived in a way that prevents further use.

Your Rights as a Customer

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• You have the right to request a copy of the personal data we hold about you and understand how it is being used.
• You can request that any incomplete, inaccurate, or outdated information about you be corrected or updated.
• You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw consent — unless legal or contractual obligations require us to retain it.
• You can ask us to limit the use of your data if you believe it is inaccurate, being used unlawfully, or you have objected to its processing.
• You may request that your personal data be transferred to another service provider, where technically feasible.
• You may object to the use of your personal data for direct marketing or certain other purposes.
• If you’ve previously given consent for data processing, you may withdraw it at any time without affecting the lawfulness of processing done prior to withdrawal.
  

Cookies

Our website uses cookies and similar technologies in accordance with GDPR Recital 30 and Article 6 to improve your browsing experience, analyze usage trends, and enable certain functionality. 

The use of cookies is based on your explicit consent, in accordance with GDPR Article 6(1)(a) and relevant EU ePrivacy regulations. We will not activate non-essential cookies—such as those used for analytics, personalization, or advertising—without first obtaining your clear and informed permission through our cookie consent banner. Read our Cookies Policy for further information.

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.